Delivery & Returns

All Products Excluding Plasma Pen

UK Mainland Delivery

Free Delivery on orders over £150

Light items = £4.50
Heavy items = £9.95

Overseas Delivery

Europe flat rate = £15.00

USA flat rate = £25 unless very heavy items or the plasma pen and then we will communicate directly with you to discuss

Northern Ireland, Isle of Man, Isles of Scilly

Light items = £10
Heavy items = £13.50

Free delivery is not available.

Scottish Highlands and Islands

Light items = £15
Heavy items = £18.50

Free delivery is not available.

Channel Islands

Light items = £10
Heavy items = £13.50

Free delivery is not available.

Plasma Pen Only

UK Mainland Delivery

Free Delivery on orders over £150

Standard Delivery = £9.95

Overseas Delivery

Europe Standard Delivery = £45.00
USA Standard Delivery = £250.00
Australia Standard Delivery = £150.00

Northern Ireland, Isle of Man, Isles of Scilly

Pen Standard Delivery = £14.95

Free delivery is not available.

Scottish Highlands and Islands

Pen Standard Delivery = £19.95

Free delivery is not available.

Channel Islands

Pen Standard Delivery = £14.95

Free delivery is not available.

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 7 days of your order. However, we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 14 working days of the delivery of the goods in question.

We shall deliver the goods to you within 7 days (‘the long delivery date”) of the date on which you ordered them.

Business Purchases: If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:

(a) store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage;

(b)sell the Products at the best readily obtainable price and either:– (i) where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; OR (ii) where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

Import Duty

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Consumer right of return and refund

What you are required to do to request a refund:

You must submit your request for a refund to our contact email, hello@clinicmusthaves.com within 14 days of receipt of purchase.

Items we offer returns and refunds on:

We offer returns and refund on items that are proven to be faulty. Also refunds are subject to goods not being opened or used in the case of equipment. Skincare products are non-refundable unless found to be faulty.

Refund Timeframe:

Once goods have been safely returned and reviewed by our team, the refund will be issued within 7 days. Our team will be in contact to confirm if your returns request has been approved.

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a contract during the period set out above. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund providing the goods are unopened and in the exact same condition as they were sent to you. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

Any made-to-measure or custom-made products or products made to your Cosmetic Goods (i.e. aftercare or skincare)
Specification or clearly personalised;
Newspapers, periodicals or magazines;
Perishable goods, such as food, drink or fresh flowers;
Software, DVDs or CDs which have a security seal which you have opened or unsealed.

Your right of cancellation – FOR BUSINESSES (B2B) ONLY

If you are not a consumer, then you have no right of cancellation, refund or return once we have accepted your offer to buy the goods or service, unless, under the law of contract, you have a legal right to cancel and you are cancelling it for that expressed reason.

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